Privacy Policy
This Privacy Policy explains how Agribasket LLC ("Company" or "we") collects, uses, shares, and protects the personal information of users of the Agribasket mobile application and platform ("Platform"). It also outlines users' rights regarding their personal data under Egyptian law.
1. Scope of Application
This policy applies to all users of the Platform, including buyers, sellers, and delivery partners.
2. Information We Collect
We may collect the following categories of information:
- Identity Data: Name, national ID or company registration details, date of birth.
- Contact Data: Phone number, email address, delivery address.
- Transaction Data: Details of products purchased or sold, auction records, payment and settlement information.
- Delivery Data: Pickup and delivery addresses, delivery instructions, contact details for order fulfillment.
- Technical Data: Device details, IP address, and application usage data.
- Payment Data: Bank account information or card or wallet details processed through secure third-party service providers.
3. Purpose of Use
Personal information is used for the following purposes:
- Registering and verifying user accounts.
- Facilitating auctions and direct sales.
- Processing payments, settlements, and refunds.
- Arranging delivery and sharing details with delivery partners.
- Providing customer service and handling complaints.
- Improving and developing the Platform.
- Compliance with Egyptian legal and regulatory requirements.
- Sending service-related communications.
- Conducting marketing activities when consent is obtained.
4. Legal Basis for Processing
We process personal data based on contract performance, legal obligations, legitimate interests, and user consent when required (such as for marketing).
5. Data Sharing
Personal data may be shared with:
- Sellers and buyers to complete orders.
- Delivery partners for delivery purposes.
- Payment service providers to ensure secure transactions.
- Relevant authorities when required by law.
- Service providers supporting our operations.
We do not sell or rent personal information to third parties.
6. Data Retention
Personal information is retained only for the period necessary for the purposes outlined in this policy or as required by law. Transaction records may be retained for up to five years in compliance with Egyptian tax and commerce laws.
7. Data Security
We implement appropriate technical and organizational measures to protect personal data from loss, misuse, or unauthorized access.
8. User Rights
Users have the right to:
- Access their personal information.
- Request correction of inaccurate or incomplete data.
- Request deletion of personal data subject to legal retention requirements.
- Withdraw consent for optional processing.
- Object to unlawful processing.
Requests can be submitted through our email/contact form.
9. International Transfers
Personal data is primarily stored and processed in Egypt. In the event of transfer outside Egypt, necessary safeguards will be applied in accordance with applicable law.
10. Changes to This Policy
This policy may be updated from time to time. Users will be notified of significant changes through the Platform or via email.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@agribasket.co